Terms and Conditions

1. General Information SugarBliss is operated in the UK. All orders placed through our website are subject to these Terms & Conditions. We reserve the right to update or amend these terms at any time. The version displayed at checkout will apply to your order.
2. Products & Availability We sell Pick & Mix sweets, gift bags, and related products. Images on the website are for illustrative purposes only; actual products may vary. Availability may change without notice. If a product becomes unavailable after you order, we will contact you with alternatives or offer a refund.
3. Ingredients & Allergen Disclaimer While we take great care in handling our stock, we cannot guarantee that allergens will be completely separated due to the nature of our processes. Ingredient and allergen information will be included in every order via a printed slip. If you do not receive this, please contact us immediately. Our sweets are labelled as: Ve (Yellow): Suitable for Vegetarians V (Green): Suitable for Vegans GF (Red): Gluten-Free Halal: Halal Certified Important: If you suffer from allergies, intolerances, or autoimmune conditions, please contact us at info@sugarbliss.co.uk before placing an order.
4. Orders & Payment All prices are shown in GBP (£) and include applicable VAT (where relevant). Payment must be made in full at the time of purchase via our secure checkout system. Once payment is received, you will receive an order confirmation email. This confirms we have received your order but does not guarantee acceptance until dispatched.
5. Delivery Orders are dispatched using Royal Mail Tracked services. Estimated delivery times are provided at checkout but cannot be guaranteed. We are not responsible for delays caused by third-party couriers once orders have left our premises. Delivery costs will be displayed clearly before you complete payment.
6. Returns, Refunds & Cancellations As our products are perishable food items, we cannot accept returns or exchanges once they have been dispatched. If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery with photographs, and we will arrange a replacement or refund. Under the Consumer Contracts Regulations, your right to cancel does not apply to perishable goods such as food.
7. Limitation of Liability SugarBliss is not liable for any adverse reactions, illnesses, or damages arising from the consumption of our products, particularly if allergens were not disclosed to us prior to ordering. We are not responsible for losses caused by courier delays or events beyond our reasonable control (e.g., strikes, weather conditions).
8. Privacy & Data Protection Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, and store your data. We use secure payment processing providers to ensure safe transactions.
9. Governing Law These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Us For any questions regarding these Terms & Conditions, please contact:info@sugarbliss.co.uk
SugarBliss – We believe in spreading joy through sweet moments. With irresistible candies, top-notch support, and a secure shopping experience, you’ll always have a reason to smile.